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Terms of Use

  1. Introduction

1.1     These terms and conditions govern your use of our website.

1.2     By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3     Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

 

  1. Copyright notice

2.1     Copyright (c) 2014 CTB Installations Ltd.

2.2     Subject to the express provisions of these terms and conditions:

(a)     we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)     all the copyright and other intellectual property rights in our website and the material on our website are reserved.

 

  1. Licence to use website

3.1     You may:

(a)     view pages from our website in a web browser;

(b)     download pages from our website for caching in a web browser;

(c)     print pages from our website;

subject to the other provisions of these terms and conditions.

3.2     Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3     You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4     Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5     Unless you own or control the relevant rights in the material, you must not:

(a)     republish material from our website (including republication on another website);

(b)     sell, rent or sub-license material from our website;

(c)     show any material from our website in public;

(d)     reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or

(e)     redistribute material from our website.

3.7     We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

 

  1. Acceptable use

4.1     You must not:

(a)     use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)     use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)     use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)     conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e)     access or otherwise interact with our website using any robot, spider or other automated means;

(f)      violate the directives set out in the robots.txt file for our website; or

(g)     use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

 

  1. Limited warranties

5.1     We do not warrant or represent:

(a)     the completeness or accuracy of the information published on our website;

(b)     that the material on the website is up to date; or

(c)     that the website or any service on the website will remain available.

5.2     We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

5.3     To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

 

  1. Limitations and exclusions of liability

6.1     Nothing in these terms and conditions will:

(a)     limit or exclude any liability for death or personal injury resulting from negligence;

(b)     limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)     limit any liabilities in any way that is not permitted under applicable law; or

(d)     exclude any liabilities that may not be excluded under applicable law.

6.2     The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:

(a)     are subject to Section 11.1; and

(b)     govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

6.3     [To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.]

6.4     We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

6.5     We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.6     We will not be liable to you in respect of any loss or corruption of any data, database or software.

6.7     We will not be liable to you in respect of any special, indirect or consequential loss or damage.

6.8     [You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

 

  1. Breaches of these terms and conditions

7.1     Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)     send you one or more formal warnings;

(b)     temporarily suspend your access to our website;

(c)     permanently prohibit you from accessing our website;

(d)     block computers using your IP address from accessing our website;

(e)     contact any or all your internet service providers and request that they block your access to our website;

(f)      commence legal action against you, whether for breach of contract or otherwise; and/or

(g)     suspend or delete your account on our website.

7.2     Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

  1. Variation

8.1     We may revise these terms and conditions from time to time.

8.2     The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

8.3     If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

 

  1. Assignment

9.1     You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

9.2     You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

 

  1. Severability

10.1   If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

10.2   If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

  1. Third party rights

11.1   These terms and conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by any third party.

11.2   The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.

 

  1. Entire agreement

12.1   Subject to Section 11.1, these terms and conditions, together with our privacy and cookies policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.

 

  1. Law and jurisdiction

13.1   These terms and conditions shall be governed by and construed in accordance with English law.

13.2   Any disputes relating to these terms and conditions shall be subject to the exclusive / non-exclusive jurisdiction of the courts of England.

 

  1. Statutory and regulatory disclosures

14.1   We are registered as CTB Installations Ltd. with companies house in the United Kingdom and our registration number is 06300420.

14.2   Our VAT number is 910391943.

 

  1. Our details

20.1   This website is owned and operated by CTB Installations Ltd

20.2   We are registered in England and Wales under registration number 06300420, and our registered office is at 8 Balfour Drive, Rothwell, Northants, NN14 6DP.

20.3   Our principal place of business is at 8 Balfour Drive, Rothwell, Northants, NN14 6DP.

20.4   You can contact us by writing to the business address given above, by using our website contact form.

Privacy Policy

  1. Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.2     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

  1. Collecting personal information

2.1     We may collect, store and use the following kinds of personal information:

(a)     information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)

(b)     information that you provide to us when registering with our website

(c)     information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address)

(d)     information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)

(e)    information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication)

2.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

 

  1. Using your personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)     administer our website and business;

(b)      send statements, invoices and payment reminders to you, and collect payments from you;

(c)     send you non-marketing commercial communications;

(d)     send you email notifications that you have specifically requested;

(e)      send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(f)      send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(g)    deal with enquiries and complaints made by or about you relating to our website;

(h)      keep our website secure and prevent fraud;

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

 

  1. Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3     We may disclose your personal information:

(a)     to the extent that we are required to do so by law;

(b)     in connection with any ongoing or prospective legal proceedings;

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)     to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)     to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4     Except as provided in this policy, we will not provide your personal information to third parties.

 

  1. Retaining personal information

5.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)     to the extent that we are required to do so by law;

(b)     if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

  1. Amendments

6.1     We may update this policy from time to time by publishing a new version on our website.

6.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3     We may notify you of changes to this policy by email or through the private messaging system on our website

 

  1. Your rights

7.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)     the payment of a fee (currently fixed at GBP 10); and

(b)     the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2     We may withhold personal information that you request to the extent permitted by law.

7.3     You may instruct us at any time not to process your personal information for marketing purposes.

7.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

 

  1. Third party websites

8.1     Our website includes hyperlinks to, and details of, third party websites.

8.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

  1. Updating information

9.1     Please let us know if the personal information that we hold about you needs to be corrected or updated.

Cookies Policy

  1. About cookies

1.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2     Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4     Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

 

 

  1. Our cookies

2.1     We use both session and persistent cookies on our website.

 

 

  1. Analytics cookies

3.1     We use Google Analytics to analyse the use of our website.

3.2     Our analytics service provider generates statistical and other information about website use by means of cookies.

3.3     The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]

3.4     The information generated relating to our website is used to create reports about the use of our website.

 

 

  1. Third party cookies

4.1     Our website does not use third party cookies.

 

  1. Blocking cookies

5.1     Most browsers allow you to refuse to accept cookies; for example:

(a)     in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)     in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)     in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

5.2     Blocking all cookies will have a negative impact upon the usability of many websites.

5.3     If you block cookies, you will not be able to use all the features on our website.

 

  1. Deleting cookies

6.1     You can delete cookies already stored on your computer; for example:

(a)     in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b)     in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)     in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

6.2       Deleting cookies will have a negative impact on the usability of many websites.

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What people say

  • Conservatory - Roger & Margaret Mossman

    Thank you for the professional and efficient service given by you and all the team involved from the advice given as to the options open to us right through to completion of the work.

    Roger & Margaret Mossman

  • Windows & Doors, Paul & Alison Egan, Sycamore Drive, Desborough

    Thank you so much for a fantastic job you have done on our home. We really appreciate what you have done.

    Paul & Alison Egan

  • Winkhaus UK - Kevin White

    I am very impressed with everything you have done and the positive attitude and smile you upheld through the difficult bits! I would have no hesitation in recommending CTB to anyone who asks!

    Kevin White, Director Winkhaus UK.

  • Doors - Stuart Pate

    This gentleman is to be commended not only on the quality of products he provides and installation prowess, but also on his unfailingly exceptional customer service. I highly recommend CTB installations.

    Stuart Pate

  • Windows - C Campbell

    We are very pleased with the work you carried out and will recommend you to friends who require similar work in the future.

    C. Campbell

  • Windows - Eloise Houghton

    Thank you - could not fault the service - excellent.

    Elouise Houghton

  • Windows - John and Pat

    We would like to express our appreciation of the very professionally way that your fitters installed our upstairs windows and the care they took with the job during very adverse weather conditions.

    John and Pat

  • Windows - Terry & Sarah

    We would like to thank you and the boys for all your hard work that you and your team have done for our home.

    Terry & Sarah

  • Denise Winckle

    I would just like to say a big thank you for an excellent job and for making it a hassle free experience. My dad is really pleased with everything.

    Denise Winckle

  • David Lemmar

    Your guys were great, very considerate.

    David Lemmar

  • Guttering - Ann Wills

    Just a quick note to thank you. The gentleman that came to fit the pipe was brilliant, helpful and polite.

    Ann Wills